Refund policy

Return & Refund Policy

Thelluxeco.—

Thank you for shopping with Thelluxeco. We truly appreciate every customer who supports our brand.

Please review our policy carefully before making a purchase.

This policy applies to all purchases including but not limited to:

• Incorrect size selections
• Change of mind after purchase
• Accidental purchases
• Shipping delays once the order has been dispatched
• Personal preference after receiving the item

Why We Have This Policy

For hygiene, quality control, and inventory reasons, all Thelluxeco. jewelry sales are final. This allows us to maintain the highest standards for our customers and ensure that every piece you receive is brand new and unworn.

Order Accuracy

Please double-check the following before placing your order:

• Shipping address
• Item selection
• Quantity
• Size (if applicable)

Thelluxeco. is not responsible for orders placed incorrectly by the customer.

Product Disclosure:  

All jewelry sold on this site is gold-plated unless otherwise stated. These items are not solid gold. Gold plating is a thin layer of gold over a base metal and may wear over time with regular use.

All jewelry and accessory sales are final unless your item arrives damaged or incorrect.

If there is an issue with your order, please contact us within 3 days of delivery with your order number and clear photos of the item.

Digital products, including vendor guides, are non-refundable once delivered.

Thelluxeco. reviews eligible issues on a case-by-case basis.